Best Auto Repair, Wilmington

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WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 8:00AM - 6:00PM
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat Closed
  • Sun Closed

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 910-769-0994 or make an appointment online!

What People Say About Us

Wilmington
  • Took a chance on these guys based on the good reviews they had on multiple sites. I'm so glad I did, they definitely deserve all the 5star reviews. First let me say my issue with my Jeep Wrangler (the dreaded death wobble) was going to be costly no matter where I took it, but Lunar Low was very upfront about what needed to be done and how much it was going to be, and honestly they came in at a lower of a price than I thought it was going to be. Wayne (one of the owners), was very thorough about why each thing needed to be replaced and what was more important if I couldn't do it all at once....I was so impressed I decided to buy my new tires there as well. If you have a Jeep or a 4x4 of any kind this is the place to take it. Lunar Low has earned all my future business

  • David and his team are fantastic. We took in a used vehicle we were considering purchasing for a pre-sale inspection and they quickly identified some key issues that saved us from making a big mistake and ultimately saved our wallets too! Very friendly, pleasant to work with, open and honest communication. I can't thank them enough!

Wilmington
  • We were vacationing in the area and discovered an issue with our Jeep Wrangler. My husband called this repair shop and they were able to get us in the next morning and took our vehicle first since we were on vacation and had no other vehicle. We needed brakes, rotors, and caliber replaced. We were nervous to take it to a place we didn't know but knew it wouldn't be safe to drive it home to Pennsylvania. They did a fantastic job. They called with details and cost before completing the work and called a day later to follow up to make sure everything was working right. It was of course, and the price was very reasonable. We recommended them to our family who is local to the area. We appreciate them taking care of our jeep.

  • Would recommend this place honest fast comfort little pricey but well worlth the service and warranty

Wilmington
  • Very helpful, you can also tell they do good work by the amount of calls that came in during my short wait.

  • Did a GREAT job on my 2013 challenger RT.. Big difference. Thanks..

Call us for service: 910-769-0994

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